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FAQs

Basics

Store Basics

  • Do I have to have a membership to enter the store?

  • I just signed up. What do I do next?

  • Can I arrange for shipping of my items?

  • Can I skip a month?

  • How much does it cost?


Memberships

Memberships

  • How do I sign up for memberships?

  • How does a membership work?

  • What benefits are included for each level membership?

  • When will I receive my birthday reward?

  • How long is my birthday reward valid for?

  • How can I cancel?

  • What day can I pick up my selections?

  • What happens if I forget to choose my books?

  • Can I choose which book I receive?

  • Can I select more than 3 or 5 books a month?

  • Can I buy any of the books?

 

Book Selections

  • What kinds of books are offered in the memberships?

  • Are the books physical or electronic?

 

Gift memberships & Trials

  • How do I purchase a gift for someone?

  • What happens when my gift membership ends?

  • How do I redeem a gift membership if I am already a member of Book of the Month?

  • How long does my trial run?

  • What are the limitations of the trial membership?

  • Will my trial automatically turn into a membership once done?


Billing and Accounts

Payments & Billing

  • When will I be charged for additional books that I add to my box?

  • What forms of payment do you accept?

  • When will the payment date be?

 

App Questions

  • Why do you request a Facebook or google login?

  • Will you post on my Facebook?

If you don't see an answer to your question(s) here, feel free to reach out via our contact form or info@athlibchi.com.